Payment

We are able to accept the following forms of payment:

• Visa
• Mastercard
• American Express
• Discover

Curbside Pickup & Local Delivery

We offer contactless curbside pickup and next-day local delivery. Simply drive up and park just outside our front door. Text us at 614-767-9540 and we’ll bring your purchase out to you. $12 local delivery is available for the following zip codes: 43016, 43220, 43235, 43026

Item Availability

All of our orders are fulfilled through our retail locations and are processed on a first-come, first-served basis. An item is only reserved once your purchase is completed at checkout. If an item is very popular, it may be available when you add it to your shopping bag but sold out by the time you reach checkout or when your order is received by the store. You will be notified immediately if this occurs.

Tracking

All domestic and international orders will be shipped via UPS. A tracking number will be emailed to you once the shipment has been dispatched.

Rates

United States

Canada

Rest of the World

Refused Shipments

Should you decide to refuse any shipments from Indian Trunk, you will be responsible for the original shipping charges and cost of returning the package to us. This amount will be deducted from your merchandise refund.

Possible Delays

International orders once reaching their destination may be subject to some customs clearance procedures. The customer is responsible for import duties and taxes on their international order. Should you have any issues or concerns, please contact your local customs agent for additional information. Additionally, we cannot accept international orders whose billing and shipping information do not match for security purposes. We apologize in advance for the inconvenience.

We currently cannot accept returns for international sales. All international sales are FINAL.

Returns and Exchanges

We work hard to curate the collection featured both in our stores and online and we hope you find everything you are looking for and more. We stand behind the products we offer and want you to be thrilled with your purchase. If for any reason you are not completely satisfied with your purchase, we gladly accept returns and exchanges under the following conditions.

In-store Returns

Online Returns

For purchases made online, you may return items both online and in-store. Exchanges for online purchases may be completed in-store or by mailing back your return. Please contact info@theindiantrunkus.com to begin the return process.

Regular Priced Merchandise RETURNS

You may receive a full refund within 14 days from the shipping date or merchandise credit on an eGift Card within 30 days of the shipping date. After 30 days, returns will no longer be accepted.

EXCHANGES

Online purchases may be exchanged in-store or online (based on availability). Please contact info@theindiantrunkus.com to begin your exchange.

Sale Merchandise

All sale and discounted items bought online are final sale.

Tips for keeping items in returnable condition

TOPS & DRESSES – Please be careful of makeup or deodorant rubbing off on the garment.

Exchanges

All of our orders are fulfilled through our retail locations and are processed on a first come, first served basis. Therefore, if you would like to exchange an item, we suggest that you place a new order for the item you want before returning your original purchase to ensure that we have it in stock. Upon receipt of your return, we will process the return and issue a credit for the newly selected merchandise. We will then ship your exchange and notify you via email.

As an additional convenience for our local customers, we are happy to process returns or exchanges for your online purchase at our flagship Grandview store. Any return or exchange will be given in compliance with our current online return policy.

Online Security

Your credit card information and personal information is safe. Protecting your information is our highest priority. All orders are transmitted over secure internet connections using SSL (Secure Sockets Layer) encryption technology.

Privacy Policy

We are committed to protecting your privacy. We do not sell or rent the information you provide us to anyone.

Need more help?

Please feel free to contact us with any questions. +1 614-767-9540
Email: info@theindiantrunkus.com